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Join our young-spirited company with a work hard/play hard mentality. We are always looking for new talent to add to our team and to continuously improve our product and business. If you have the drive to make a product better and aren’t afraid to test your limits, then send us your resume and cover letter.
Current Job Listings
Submit your updated resume/CV and contact information to jobs@360view.com. Mention the position(s) you're interested in. Our team will review your application, and if you meet our requirements, we'll be in touch to discuss next steps.
Join Our Team! (General Application)
Join 360 View and take your career to new heights! We are actively seeking talented professionals like you. Discover a supportive work environment, professional growth opportunities, and competitive compensation at 360 View.
Submit your updated resume/CV, contact information, and the position(s) you're interested in to jobs@360view.com, and if you meet our requirements for an opening, we'll be in touch to discuss next steps.
Software Support Analyst
We are looking for talented, energetic, driven individuals with the ability to grow their skill sets and be key contributors within our Support and Installations team. We need technical, customer service-oriented team members who are leaders, problem-solvers, and high achievers that go above and beyond.
Support and Installations team members work on a myriad of software problems, from basic front-end usage of our application to website deployment to in-depth analysis of data within SQL databases. As such, we are looking for individuals who are quick learners and team players who are willing to grow their technical abilities to meet customer needs in a timely manner.
Support Analysts who thrive in our environment are always willing to take ownership of client issues and projects, look for opportunities to capture and share what they learn with their peers, and have good time management and organization skills to balance the varied demands of the position. Perhaps most importantly, team members must be strong communicators who keep customers up to date on the status of their open items, clarifying technical solutions in understandable language.
Responsibilities
- Build, install and configure SQL databases
- Install and configure websites and applications in IIS
- Keep client databases and websites up to date with our latest releases
- Intake incoming support inquiries via email and phone from our CRM application clients
- Remotely connect to client systems to troubleshoot various technical issues
- Use available test applications, databases, documentation, log files and other resources to reproduce and resolve client incidents
- Write and execute T-SQL queries to troubleshoot issues in client data
- Provide consistent communication to clients on each open incident until it is resolved
- Escalate complex software errors to software development with reproduction steps
- Document solutions and knowledge share with team members
We need individuals who
- Are team players with a positive attitude
- Excel at both verbal and written communication
- Can quickly learn an intricate, established software solution
- Retain lessons learned and continually grow in technical knowledge and ability
- Will take ownership of complex software issues and carry them through to completion
Preferred Experience
- SQL Server / T-SQL
- Internet Information Services (IIS)
- Windows Server Operating Systems
- Windows Administrative Tools
- CRM Applications